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Question: Are your
caregivers CNA’s?
Answer: Many of our caregivers are CNA’s
or have other credentials. However, we feel that it is even more
important that all of our caregivers be experienced. Many other
agencies will "train" caregivers by showing them videos;
we require that every one of our Visiting Angels caregivers have
at least 2 years of local verifiable experience, and excellent
references.
Question: Do your caregivers speak English?
Answer: All of our caregivers speak, read and write English.
We also have many caregivers that are multi-lingual, so please
let us know if you would be more comfortable with a caregiver
that also speaks another language in addition to English.
Question: Will I get to meet the caregiver first?
Answer: Yes! We feel that it is absolutely essential that your
caregiver be someone that you feel completely comfortable with.
We will introduce you to a caregiver whose skills and personality
we feel would be a good fit, and give you the opportunity to
select your caregiver after a personal interview.
Question: I only need occasional help, can you provide that?
Answer: With our 'Angel Calls' program we are
able to provide one of our on-call caregivers for those who need
occasional assistance.
Question: Do you have a 4 hour minimum like other agencies?
Answer: We recognize that some people really
do need service everyday, but a 4 hour shift is more than is required.
When appropriate, we do everything that we can to schedule shifts
of as few as 2 hours.
Question: What about taxes and insurance for the caregivers?
Answer: Our caregivers remain our employees the entire time that
they are in your home. This means that you can be confident
knowing that our caregivers are completely covered by our worker’s
compensation and liability insurance policies and that all
legally required taxes are paid for and handled by Visiting
Angels.
Question: Are you a locally owned business?
Answer: Yes. Brothers Tony and Richard Dao have
been Kern County residents for over 20 years.
Visiting Angels is an active member of the Kern
Senior Collaborative, Chamber of Commerce, and the Better Business
Bureau.
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